Why is my test result not updated on the dashboard?

English Assessment/Test Related Queries

Taking the English assessment is an essential step in getting shortlisted for projects on Soul AI. This article provides information on the assessment process, timelines, and steps to follow if you encounter any issues.

Important Details About the English Assessment

1. Test Requirement for Project Shortlisting

Completing the English assessment is mandatory for consideration in project allocations. This test helps our team assess language proficiency, which is vital for many of our roles. Please make sure to take the test as soon as possible to move forward in the selection process.

2. One-Time Test Attempt

You can take the test only once; reattempts are not permitted. Be sure to set aside uninterrupted time and focus to give it your best effort, as the test result will play a key role in your profile evaluation.

3. Test Status Processing Time

After completing the test, please allow up to 7 days for the status to update. This processing time ensures that our experts have the necessary information to evaluate your performance accurately.

4. Score Visibility on the Dashboard

Test scores will not be visible on your dashboard. Instead, your scores, along with your overall profile, are shared directly with our expert reviewers. They will carefully review your results and profile details to find a project that best matches your skills and competencies.

5. Technical Issues During the Test

If you experience any issues while taking the test, such as an inactive link or an unexpected crash, please take a screenshot of the error. Reach out to our support team with the screenshot, and they will assist in resolving any technical issues to ensure you can complete the assessment smoothly.

What You Can Do in the Meantime

- Be Patient with Processing Times

Allow up to 7 days for your test results to be processed and reviewed.

- Check for Test-Related Updates

While scores won’t appear on your dashboard, keep an eye out for notifications or emails from Soul AI regarding next steps after your test has been reviewed.

- Reach Out if Issues Arise

If you face any technical problems, contact our support team with relevant details and screenshots of the issue. They’ll work to help resolve the issue so you can complete your test without disruptions.

Supporting You Through the Assessment Process

Thank you for your commitment and patience as we work to match you with opportunities that align with your skills.