How to add bank account details?

Why Can’t I Add My Bank Account Details?

Adding bank account details on Soul AI is a crucial step to ensure smooth and timely payments. If you’re experiencing issues while trying to add or verify your bank account information, this article outlines the possible reasons behind these issues and the steps you can take to resolve them.

Reasons You May Be Unable to Add Bank Account Details

1. Bank Details Update or Verification Pending

Once you add your bank account information, it may take up to 48 hours for verification to be completed. During this time, our system confirms that the details match the bank’s records. If you’ve recently updated your bank information, please allow this 48-hour period for processing before taking further steps.

2. Incorrect Bank Details Provided

One common reason for bank account issues is that the information provided doesn’t match the records associated with your PAN (Permanent Account Number). Errors in bank details, such as a misspelled name, incorrect account number, or inactive bank account, can prevent verification. Double-check the information you entered to ensure it matches exactly as per your bank records and PAN details.

3. Want to Change Bank Account Details

If you’ve recently switched to a new bank account and need to update the information, you’ll need to reach out to our support team for assistance. They can guide you through the steps required to ensure a seamless transition to the new account and update your payment details accordingly.

4. Platform-Related Technical Issues

Occasionally, technical issues on the platform may prevent the addition or verification of bank account details. If you’re sure that all entered information is correct and verified, but you still face issues, reach out to our support team. They’ll help diagnose any platform-related problems and work to resolve them quickly.

What You Can Do in the Meantime

- Verify the Accuracy of Your Bank Details

Before reaching out to support, double-check the information you entered to ensure it is correct and matches your bank’s records exactly. Small errors in the account name, number, or branch details may lead to verification delays.

- Allow Time for Verification

Remember that it may take up to 48 hours for our system to verify your bank details after you submit them. During this period, it’s best to wait and avoid making additional changes unless instructed to do so by our support team.

- Contact Support if Necessary

If the verification period has passed, or if you’re facing repeated issues despite entering accurate details, contact the support team. They can help troubleshoot platform issues and provide guidance if further steps are needed to successfully add or update your bank account information.

Ensuring Your Account is Ready for Payments

Thank you for your patience and cooperation in completing this important step as part of your journey with Soul AI.